Linda’s Support Success Story

[spb_column width=”1/3″ el_position=”first”] [blank_spacer height=”30px” width=”1/6″ el_position=”first”] [spb_single_image image=”18499″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”3/4″ el_position=”last”] [/spb_column] [spb_column width=”2/3″ el_position=”last”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”] Problem: Support “We had terrible issues with direct support from our previous vendor.” Solution: TSI Healthcare “I call TSI Healthcare for anything and everything that I need. Whenever I call, […]

Can You Hear Your Vendor’s Smile?

[spb_single_image image=”17810″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”1/4″ el_position=”first”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”3/4″ el_position=”last”] Emotions are contagious; what emotions are you catching from your EHR vendor? In this latest installment of our blog series, Customer Service: The Lost Art, we will explore the importance of the simple yet underutilized practice of smiling. Before reading […]

Shari’s Support Success Story

[spb_column width=”1/3″ el_position=”first”] [blank_spacer height=”30px” width=”1/6″ el_position=”first”] [spb_single_image image=”15825″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”3/4″ el_position=”last”] [/spb_column] [spb_column width=”2/3″ el_position=”last”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”] Problem: Support “With our old vendor, the customer service was not excellent. It would take a while to get a call back, and we didn’t get the service or […]

Colleen’s Rheumatology Success Story

[spb_column width=”1/3″ el_position=”first”] [blank_spacer height=”30px” width=”1/6″ el_position=”first”] [spb_single_image image=”16340″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”3/4″ el_position=”last”] [/spb_column] [spb_column width=”2/3″ el_position=”last”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”] Problem: Rheumatology Specific EHR “We were struggling with our previous EHR vendor because the rheumatology content wasn’t there. We found that there was a lot of orthopedic content that […]

Dr. Chung’s Pulmonary and Sleep Medicine Success Story

[spb_column width=”1/3″ el_position=”first”] [blank_spacer height=”30px” width=”1/6″ el_position=”first”] [spb_single_image image=”16964″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”no” link_target=”_self” width=”3/4″ el_position=”last”] [/spb_column] [spb_column width=”2/3″ el_position=”last”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”] Problem: Pulmonary and Sleep Medicine Specific EHR “The challenges were many. Not only do I have to make rounds at local hospitals, but I also have to juggle seeing […]

Aundrea’s Implementation Success Story

[spb_column width=”1/3″ el_position=”first”] [blank_spacer height=”30px” width=”1/6″ el_position=”first”] [spb_single_image image=”16938″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”3/4″ el_position=”last”] [/spb_column] [spb_column width=”2/3″ el_position=”last”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”] Problem: Implementation “Some of the challenges that we faced prior to going to TSI Healthcare was manpower. There just wasn’t enough time in the day to be both a […]

Top 5 Reasons Your Vendor Fails to Connect

[spb_single_image image=”15952″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”1/4″ el_position=”first”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”3/4″ el_position=”last”] Let’s be honest; all of us have had a bad customer service experience. A vendor failed to call us back in time, they messed up on our order, or we have been transferred to someone who can’t actually help us. […]

Cheri’s Implementation Success Story

[spb_column width=”1/3″ el_position=”first”] [blank_spacer height=”30px” width=”1/6″ el_position=”first”] [spb_single_image image=”15814″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”3/4″ el_position=”last”] [/spb_column] [spb_column width=”2/3″ el_position=”last”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”] Problem: Implementation “We were transitioning from paper charts to electronic. We didn’t have a third party helping us with the transition, so we were having to do it manually. Doing […]

Connie’s Regulatory Assistance Success Story

[spb_column width=”1/3″ el_position=”first”] [blank_spacer height=”30px” width=”1/6″ el_position=”first”] [spb_single_image image=”15184″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”3/4″ el_position=”last”] [/spb_column] [spb_column width=”2/3″ el_position=”last”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”] Problem: Federal Policy Assistance “There are a lot of changes coming with the new MIPS and MACRA programs for Medicare, and there is no way I could possibly stay […]

Dr. Hicks’ Rheumatology Success Story

[spb_column width=”1/3″ el_position=”first”] [blank_spacer height=”30px” width=”1/6″ el_position=”first”] [spb_single_image image=”14178″ image_size=”full” frame=”noframe” intro_animation=”none” full_width=”no” lightbox=”yes” link_target=”_self” width=”3/4″ el_position=”last”] [/spb_column] [spb_column width=”2/3″ el_position=”last”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/1″ el_position=”first last”] Problem: Rheumatology Specific EHR “Before TSI Healthcare, we had a lot of integration and workflow issues. We needed a rheumatology specific Electronic Health Record to help us meet […]