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Our Mission
Our mission is to deliver innovative healthcare IT solutions that maximize revenue, reduce costs, and advance patient care
through unmatched service that focuses on the Human Element.
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By the Numbers
TSI Healthcare delivers platinum-level support and implementation services to approximately 3,000 clinical providers and over 10,000 users nationwide.
Over the course of the qualifying period, our team accomplished the following:
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Federal Policy Success
Each year, providers must submit reports attesting that they have successfully met government regulations for use of an Electronic Health Record (EHR). The attestation program is called the Merit-based Incentive Payment System (MIPS) and was created by the Centers for Medicare & Medicaid Services (CMS). In order to be considered an exceptional performer for MIPS, providers must obtain a score of more than 70.
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In 2019, 100% of TSI Healthcare Quality Program Services clients earned an exceptional rating from CMS for their use of an EHR in the MIPS program.
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Under the guidance of TSI Healthcare’s Quality Program Services, our clients:
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Avoided $15.8 Million
in federal penalties
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Earned $2.6 Million
in federal incentives
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Client Feedback Surveys
Upon completion of each live support session, clients are automatically provided a three-question survey. In 2020 our clients rated us with 99.1% positive feedback.
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Programs and Resources Designed to Ensure Client Success
TSI Healthcare takes a unique approach of combining resources from a variety of industry groups so that clients have “one-stop-shop” access to the information they need. We offer both LIVE training sessions and pre-recorded videos to provide our clients the highest levels of convenience and flexibility.
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New in 2020! TSI Healthcare’s COVID-19 resource page serves as an online summary of resources and guidance for our solutions and services to help guide clients through the pandemic and its impact on their practice. Resources include fact sheets, FAQs, webinars, and checklists.
As part of TSI Healthcare’s ongoing commitment to providing its clients with the best tools and the best services in the industry, we provide our clients the Solutions Pro Series, our continuing education resource for practice management systems. This webinar series rotates topics to help practices utilize their core solutions to the fullest potential.
This all-in-one roadmap contains everything our clients need to prepare for and implement the upcoming federally mandated upgrade. In addition to this step-by-step guide, clients are also assigned upgrade specialists to assist them through each step of the upgrade process.
Our clients’ “one-stop shop” for everything necessary to attest for MIPS and MACRA. These resources include reporting overviews, how-to videos, webinars, hot topics, guidebooks, white papers, and more. QP Cental also walks clients through their ancillary services with resources and step-by-step guidance.
This unique service helps practices navigate new federal policy requirements. It is here that clients gain access to personalized measure selections, custom QRUR reports, workflow consultation and training, and exclusive MIPS regulatory educational webinars.
TSI Healthcare clients of all sizes converged to hear best practices for reducing EHR “clicks”, streamlining documentation, reducing costs, navigating MIPS, and integrating new technology into their practices. Throughout the meeting, a hands-on area provided clients with the opportunity to obtain one-on-one assistance from TSI Healthcare’s trainers and support team members also in attendance.
This online community serves as an additional resource tool for clients to manage cases, receive updates regarding federal regulations, and view educational webinars based on their specific needs. This community is an added extension to the award-winning phone and email support our clients have come to expect from TSI Healthcare.
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Innovative Partnerships
TSI Healthcare constantly implements new partnerships and negotiates special pricing on our client’s behalf to further bring our clients the best tools and the best service in the industry.
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Recognizing Success
Our dedication to client success is further showcased by these awards from industry leading groups and publications:
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Top Ranked Service
Commitment to client satisfaction
2015, 2016, 2017, 2018, 2019, 2020
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Favorite Customer Service
People’s Choice Award
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Best Places To Work
Commitment to team member satisfaction
2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
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Client Success Stories
As a private company, we succeed only when our clients do. Our job is not to sell technology; it’s to partner TOGETHER with practices
to deliver a beneficial Health IT solution. But don’t take our word for it, see what our clients have to say.
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“The telehealth virtual visits integration process was completed within three days and TSI Healthcare’s implementation team went above and beyond to get us ready for go-live. As soon as physicians were trained, they began meeting patients virtually.”
Pat Toomey, Assistant Administrator for Virginia Cardiovascular Specialists
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“We could not do MIPS without TSI Healthcare.”
Freda Jenkins, Office Manager for Mississippi Rheumatology and Osteoporosis Center
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“Everything almost came to a screeching halt because of COVID-19. Telehealth Virtual Visits became a lifeline for our providers. It kept our practices up and running and allowed the staff to work safely from home.”
Hope Owens, Director of Systems Implementation and Support for Tidewater Physicians Multi-Specialty Group
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“We are so happy with the guidance and information we received in order to get MIPS results.”
Maria Luisa Rivas-Chacon, Practice Administrator for Rafael Rivas-Chacon, MD
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“The support has been fabulous. The software is good but the support is even better. When something goes wrong, it’s critical to have reliable support.”
Dr. Richard Yonker, Sarasota Arthritis Center
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“TSI Healthcare is truly wonderful! We recently had a technical issue with one of our imaging machines and the company’s “technical support” was horrible. It was a solid reminder of how exceptional TSI is compared with so many other companies out there. We are so grateful for you guys! You have the best staff!”
Nicole Fuelling, Clinical Staff for East Coast Retina
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“TSI Healthcare team members are the bomb. There isn’t anyone better. Everyone goes above and beyond. Even though we are not a big practice, we are just as important to them as any other practice.”
Ann Marslett, Practice Manager for Rheumatology Associates of Baltimore
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Thank you for your consideration.
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